FAQ | Discover and Enjoy Cosy Scents Today — ockadok

frequently asked questions

All melts are made with vegan soy wax.
Yes. no animal testing and no animal-derived ingredients.
I use a blend of high-quality fragrance and essential oils, depending on the scent.
Yes. All melts are fully CLP labelled and compliant with UK regulations.

Orders are usually dispatched within 2–3 working days.
Orders are sent via Royal Mail Tracked 48, which usually takes 2–3 working days after dispatch.
At the moment, I ship to the UK only.
Please email within 48 hours of delivery with a photo and your order number, and I’ll sort it quickly.

They’re designed to gently fill a room without being overpowering.
You’ll get the best scent throw in small to medium spaces, but many customers use two cubes for larger rooms.
All melts are tested at 10% fragrance load in soy wax.
Each melt is approx 12g and typically lasts 8–12 hours depending on your burner and room size.
Some scents feel stronger on the first melt, others open up more slowly, that’s completely normal.
Start with one cube.
If you prefer a stronger scent or have a larger room, try two.
Wax melts work in:
- Tealight burners
- Electric burners
Just make sure the dish is suitable for wax and never overfill it.

You can request a return within 14 days of delivery if the items are unused and unopened in original condition.
Return postage is the responsibility of the customer unless the item is faulty.
Orders are sent via Royal Mail Tracked 48, which usually takes 2–3 working days after dispatch.